What is Automatic ticket triage?
Automatic ticket triage is a real-world case study of an LLM system, in the Customer service group. Classify thousands of tickets a day by queue, priority, and product.
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Automatic ticket triage
Triagem automática de tickets
Automatic ticket triage is a real-world case study of an LLM system, in the Customer service group. Classify thousands of tickets a day by queue, priority, and product.
- Element
- 02/25
Quick answers
Which AI patterns does the Automatic ticket triage scenario use?
Routing, Voting, Structured Output, Few-Shot Selector, Golden Dataset, Shadow Deploy, and Model Cascade.
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SmellHardcoded Few-ShotsExamples live inside the code and changing one requires a deploy.Go further
Relations
- Version 1 smells 3
- Refactorings applied 3
- Patterns in the final architecture 7